Why DECISOR


Customer Relationship Management, Electronic Processes


More effective and efficient services through externalization of business processes . With business developments and today's increase in competitiveness comes the need to innovate and develop new ways of interacting with others (employees, customers, suppliers). All Company Portals developed by Sinfic can substantially increase the productivity and quality of performed work. The portals are business applications that provide and process information in a dynamic, efficient way that is fully adapted to the needs of each user. They provide a safe, simple and inexpensive way to externalize the key business processes through cutting-edge technology.

 

Organizations have only to gain with the implementation of a portal. It will provide everyone access to all necessary privileged information, independently of being in or out of the office, following the motto "services any place, anywhere, anytime". This automation makes for more efficient and effective processes and services, with a consequent reduction of administrative costs and contributing to increased productivity directly in the organization with visibility into their partners and customers.

 

Among others, we highlight the following main benefits that justify why you should choose DECISOR:

  • Registration and control of client requests (from request to product delivery);
  • Management and tracking of client proposals (online creation and monitoring of proposals);
  • Digital authorization system (central authorization) CRM (relationship management with customers and lead tracking);
  • Full management of records;
  • Analysis of current customer accounts;
  • Statistics / objectives (control of statistics, business objectives and client budgets);
  • Stock queries (products, stocks and pricing);
  • Complaint/incident management;
  • Projects / works (online project follow-up, allocation and assignation);
  • Staff management (Human resources);
  • Configurable electronic alert system (e-mail/SMS);
  • Client request management (e-mail and SMS tracking by client);
  • Files (centralized management of data files transmission and reception with third parties);
  • Online documents (disclosure of PDF support documents, catalogues);
  • Configurable platform (according to specified client needs and requirements);
  • Operational Daily Logbook (punch clock and geographically distributed project allocation).
  • Reduction of production costs, through dynamic price adjustments and fully automatic registration, in a safe way and without human intervention. Internet allows a reduction in the number of media traditionally used and number of consumed resources. The information will always be available in digital format.
  • Integration with ERP. Optimization of the entire business process, from purchase to final delivery.
ERP e MRP
WMS
BPM
HRM
ECM
LBS
BI
Voltar